Recall: Green Collagen
Recall: Green Collagen
From the beginning, the focus and goal of our work has been the deep desire and hope to honestly do better than existing supplement brands: better, sustainable raw materials and potent active ingredients, sensibly and synergistically combined and blended. This is reflected in our day-to-day operations by delivering quality products that are carefully packed with the right ingredients and comply with any national and European regulations. We aim to protect the health and safety of our consumers and absolute transparency is our goal.
Therefore, all our products are manufactured in our German state-of-the art production facilities according to the highest quality standards GMP, ISO and HACCP . On top of that our products undergo frequent quality testing by leading, independent & accredited laboratories and we have clear procedures that allow us to ensure our customers with the highest quality standard products. The combination of all these measures also allows us to identify any potential problems in a timely and effective manner.
As you have read in all types of media, there has been a large recall of products across many categories & industries, following these recent developments, we have decided months ago as Alpha Foods to set up the necessary procedure to ensure all of the raw materials we’re using in our products to be EO-free as this is a contamination that has only recently become a problem in global supply chains. One of those lab tests unfortunately came back positive and residues of EO were detected. Luckily this was only for one product. While none of our suppliers use EO at any part of growing plants and/or on their ingredients, cross-contamination is still possible during their transport, especially for ingredients that we cannot source directly in the European Union.
We confirm that the recall only concerns this product and no other product of the Alpha Foods range. We are working closely with our supplier, government agencies & sales channels to ensure that the necessary steps are taken to ensure a smooth recall procedure.
We ask you to stop the consumption of this product and to dispose of it or to send it back.
Description of the product:
Product category: Food supplement
Name of the product: Green Collagen
Brand: Alpha Foods
Best before date: 06/2023
Lot number: C0134784
Period of sale: 10/07/2021 to 28/08/2021
Type of packaging: Container with 400g of Green Collagen Pulver
Net Weight: 400g
We have been an established and trusted brand since 2015 and are one of the most renowned suppliers of powdered nutrition & food supplements in Germany, with over 60 products being available on our website and on Amazon. We genuinely care about the wellbeing of the entire community, and we will continue to do everything possible to ensure every customer access to the highest quality products. If you have any further questions or concerns, please feel free to reach out to us and we will do our best to put your mind at ease (email@example.com). We thank you for your continued trust and really appreciate you as our loyal customer.
The Alpha Foods Team
We're here for you!
Xavier De Cocklaan 24
Our support team usually answers all inquiries within our support hours.